"DevOps"

Understanding Operations Culture (Part 1)

I wrote this in 2008 to define web operations culture using what I had learned from the fire service: the habits that separate teams who handle incidents well from teams who don't.

“You don't choose the moment, the moment chooses you. You only choose how prepared you are when it does.”

Operations Is a Competitive Advantage (Secret Sauce for Startups!)

My 2007 O'Reilly Radar argument that operations is a competitive advantage for startups, and occasionally a strategic weapon. Comments thread includes Luke Kanies, John Allspaw, John Willis, and Steve Loughran.