"Web Operations"
Articles and mentions
An oral history of #hugops: How tech's first responders built a culture of empathy
Protocol's oral history of
“I've got to change the way that I approach this entirely and make it safe to experiment.”
Tim O'Reilly on Why We Started the Velocity Conference
Tim O'Reilly's 2013 retrospective on how the Velocity Conference began. I co-founded it with Steve Souders and chaired the program.
GameDay: Creating Resiliency Through Destruction
My USENIX LISA'11 talk on GameDay: deliberately inject failures into production to build organizational resilience before real outages happen. I had been running these exercises at Amazon since 2003.
“You don't choose the moment, the moment chooses you. You only choose how prepared you are when it does.”
MIT Technology Review TR35: Innovators Under 35
The MIT Technology Review TR35 listing for 2011, citing my work on web operations, cloud, and resilience engineering at Amazon and Opscode.
Web Operations: Keeping the Data on Time
John Allspaw and I co-edited the O'Reilly Web Operations book that defined the discipline. Essays from practitioners at Amazon, Google, and the companies that set the stage for DevOps.
“The Web is changing the way we live and touches every person alive. As more and more people depend on the Web, they depend on us. Web Operations is work that matters.”
Velocity: The Art of Web Operations
Tim O'Reilly's note opening Velocity 2009 tells the origin story: Steve Souders, Andy Oram, and I asked for a conference for our community. Two years in, 700 people showed up.
Understanding Operations Culture (Part 1)
I wrote this in 2008 to define web operations culture using what I had learned from the fire service: the habits that separate teams who handle incidents well from teams who don't.
“You don't choose the moment, the moment chooses you. You only choose how prepared you are when it does.”
Operations Is a Competitive Advantage (Secret Sauce for Startups!)
My 2007 O'Reilly Radar argument that operations is a competitive advantage for startups, and occasionally a strategic weapon. Comments thread includes Luke Kanies, John Allspaw, John Willis, and Steve Loughran.