"Fire Service"

Incident Management for Operations (foreword by Jesse Robbins)

I wrote the foreword to Schnepp, Vidal, and Hawley's O'Reilly book bringing fire-service incident command into IT operations. The lineage runs from my work at Amazon as Master of Disaster through the first Web Ops/Fire Ops summit I convened in 2012.

“This groundbreaking book is the foundation to building an effective operations culture for organizations of any size, with systems of any complexity, and failures of any severity.”