---
title: What to Know About the Modern Incident Response Lifecycle
description: Heavybit's incident management guide quotes me on why teams only get good at incident response when they treat the whole lifecycle as one discipline.
doc_version: "1.0"
last_updated: 2026-05-14
slug: incident-response-best-practices-heavybit
outlet: Heavybit
author: Andrew Park
date: 2022-11-11
url: https://www.heavybit.com/library/article/incident-response-best-practices
type: Article
excerpt: Heavybit's incident management guide quotes me on why teams only get good at incident response when they treat the whole lifecycle as one discipline.
quote: Teams only get good at this when they embrace the whole process and each of its steps.
quoteAuthor: Jesse Robbins
tags:
  - Incident Response
  - Site Reliability Engineering
  - DevOps
  - Developer Tools
  - Observability
dateModified: 2026-05-14
---

> "Teams only get good at this when they embrace the whole process and each of its steps."
> — Jesse Robbins

Andrew Park's guide for Heavybit on modern incident management quotes me on why teams only get good at this when they treat the full lifecycle as a single discipline. The piece walks readers through the practical implications: normalize incidents by talking about them often, be honest about the state of the infrastructure, and treat the practice itself as the source of mastery. The line he pulled from our conversation is the one I have been saying since Amazon: skip any step in the cycle and you never fully develop the muscle for any of them.

## Also Mentioned

- Jesse Robbins (person)
- Andrew Park (person)
- [Heavybit](https://www.heavybit.com) (company)

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