Mentions

The Do-Good Imperative

BusinessWeek's CEO Guide to Disaster Readiness covered my work at the seam between emergency response and technology, including the Velocity conference I co-founded.

“One of the interesting things with being a pretty senior technology person operating in a disaster is that you get to see the state of the art versus the state of the practice.”

Making Maps Work When Disaster Strikes

Rachael King's piece in BusinessWeek's CEO Guide to Disaster Readiness on the failure of mapping tools in the Katrina aftermath.

“One of the interesting things with being a pretty senior technology person operating in a disaster is that you get to see the state of the art versus the state of the practice.”

Understanding Operations Culture (Part 1)

A 2008 O'Reilly Radar essay defining web operations culture through lessons drawn from the fire service.

“You don't choose the moment, the moment chooses you. You only choose how prepared you are when it does.”

Operations Is a Competitive Advantage (Secret Sauce for Startups!)

My 2007 O'Reilly Radar argument that operations is a competitive advantage for startups, and occasionally a strategic weapon. Comments thread includes Luke Kanies, John Allspaw, John Willis, and Steve Loughran.

You Become What You Disrupt

What happens when a disruptive technology wins a platform play and inherits the obligations of the system it replaced? I wrote this on O'Reilly Radar in 2007. The questions are still open.

“You become what you disrupt. What changes occur when you win a platform play, when you go from disruptive technology to a public utility?”