Delegation is the new automation

Delegation is the new automation.

The shift from manual operations to automated pipelines was the defining move of the DevOps era. I helped build that era. At Amazon, at Chef, through the Velocity Conference. Every major wave of developer tooling has been about automating what was previously manual. Infrastructure as code. Continuous integration. Continuous delivery. Each layer removed toil and let developers focus on the work that mattered.

The next shift is from automation to delegation. AI agents take on complex workflows with judgment, where automation could only execute predefined scripts. That capability requires its own layer of tooling.

Delegation needs its own infrastructure: context, guardrails, and observability scoped to agent work rather than human keystrokes. The companies building that layer are what I invest in.

The pattern is the same one I have seen across every wave: manual to automated to delegated. Each transition opens the work to more people and creates a new infrastructure layer underneath. The next layer is where the work is.